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Quality Management
Qualitiy management is about meeting customers' needs and being competitive!
LICHARZ GMBH integrated a process oriented system of continuous improvement into our organization. The challenge of providing the best quality semi-finished products and finished parts, keeping our delivery times, offering good customer service and competitive prices is the engine that drives us forward. Our certification according to DIN ISO 9001:2000 is the tool we use every day to ensure good quality.
The quality handbook of LICHARZ GMBH describes all processes. The continuous improvement process constantly adds to or even changes the handbook. The implementation of our workers' self check, which includes order entry and order checking, ensures the quality of our finished parts. The order control is supported by a real time performance system so that there is an immediate reaction if a process goes wrong. Our claims management, which is integrated within our software system, helps our customers in case defective material leaves our facility undetected.
Audits, regular meetings and the computer aided creation of test protocols on a 3D measuring machine, along with constant information exchange over our Intranet, are reliable instruments to meet the requirements of our customers.
Quality is if the customer returns, not the product.
Your QMB from Licharz GmbH
Stefan Klein